Refund Policy

Last updated: September 26, 2026

This policy covers NailMoodLab monthly and annual subscriptions (including any legacy quarterly subscriptions) purchased through Waffo Pancake when checkout is available.

Requesting a refund

Email support@nailmoodlab.com within seven days of a charge. Include your order email, order number and a brief reason. We assess requests based on service availability, actual AI usage and applicable law. Consumer rights required by law are not limited by this policy.

Service problems

If a failure prevents you from using a paid feature, contact us so we can investigate and provide restored access, an extension or an appropriate refund.

Processing and cancellation

Approved refunds go through Waffo Pancake to the original payment method; timing depends on the payment method. Canceling renewal stops future charges but does not automatically refund the current period. A refund does not automatically cancel future renewal unless the subscription is canceled separately. Use the cancel button on your billing page.